Field Technical Support Specialist - Balikpapan

Join Majoo Teknologi Indonesia as a Field Technical Support Specialist in Balikpapan and play a pivotal role in delivering exceptional on-site technical assistance to our clients. As a leading provider of innovative technology solutions, we empower businesses across Indonesia with cutting-edge tools and expert support. In this role, you'll be the go-to expert for troubleshooting, installing, and configuring complex systems, ensuring seamless operations for our valued clients.

Balikpapan is your base, but your work takes you to various client sites throughout East Kalimantan. You'll leverage your deep technical knowledge of systems like SAP, Oracle, and Microsoft 365 to resolve critical issues efficiently. This is your chance to grow in a dynamic, fast-paced environment where your expertise directly impacts business success.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to clients, diagnosing and resolving hardware and software issues promptly.
• Install, configure, and maintain complex systems such as SAP, Oracle, and Microsoft 365.
• Document all technical procedures and solutions for future reference and client training.
• Assist in the implementation of new technology solutions, ensuring smooth integration with existing systems.
• Train end-users on the effective use of new systems and software updates.
• Collaborate with the technical support team to develop and implement best practices for system maintenance.
• Monitor system performance and proactively identify potential issues to prevent downtime.
• Maintain accurate records of all support activities and client interactions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support roles, preferably in enterprise environments.
• Proven expertise in supporting SAP, Oracle, and Microsoft 365 systems.
• Strong problem-solving skills with the ability to work under pressure and tight deadlines.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Valid driver's license and reliable transportation for on-site visits.
• Certifications in ITIL or equivalent technical support frameworks are a plus.
• Ability to travel frequently to client sites across East Kalimantan.

🛠️ Keahlian

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